Reports & Analytics
Optimize your business communications with data-driven decisions.
Data-Driven Communication Management
Measure, analyze, and optimize your business communication performance with advanced reporting and analytics tools.
CDR & Call Reports
View detailed records of all incoming, outgoing, and internal calls.
- Advanced Call Detail Records (CDR)
- Date, time, duration, and direction filters
- Extension, trunk, and queue-based reporting
- Excel and CSV export
- Call recording playback & download
Real-Time Wallboard
Monitor live call status and agent performance on a big screen.
- Incoming/outgoing call count
- Queue wait times
- Agent status distribution
- SLA percentage
- Answer and abandon rates
Agent Performance Reports
Measure each representative's performance with detailed metrics.
- Total call count & duration
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Availability & busy times
- Agent-based trend analysis
Cost Analysis
Track your telecom expenses and optimize your budget.
- Custom rate definitions
- Trunk-based cost calculation
- Department & extension expense reports
- Monthly comparative analysis
Call Timeline
Track each call's lifecycle step by step.
- Complete interaction history
- Transfer, park, queue transitions
- Contextual action tracking
- All details on one screen
SLA Monitoring & Reporting
Track service level goals with automatic alerts when thresholds are exceeded.
- Customizable SLA thresholds
- Real-time SLA percentage indicator
- Automatic alerts & notifications
- Historical SLA trend reports
Why Reporting Matters
Right data means right decisions. Optimize your business processes with call center reports.
Performance Tracking
Monitor KPIs like call durations, response rates, and customer satisfaction in real-time and measure team performance.
Real-Time Monitoring
Track live call traffic, queue status, and active agents in real-time with a live dashboard.
Data-Driven Decisions
Plan workforce with historical trend analysis and forecasting tools, optimize costs.
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